Active Listening GameExercise: Participants test the effects of not listening at all and listening actively on their partner's ability to communicate with them
A simple, effective introduction to active listening and how to do it |
Advocacy and Inquiry Exercise: Participants demonstrate their behaviour in a conflict situation and are provided with an alternative approach to improve resolution.
An effective means of communicating without losing rapport or creating tension and conflict |
Dog With a Bone Exercise: Participants write down, on a paper bone and in canine terms, a conflict within the workplace involving them and that is unresolved. Participants then place their bone in a dog bowl. Groups of participants draw the bones randomly and flipchart canine suggestions of ways to resolve the issue
A powerful way of depersonalising internal workplace conflict and providing lateral opportunities for resolution |
The Duck Pond Task: Teams build the longest single span bridge from lego blocks across the town duck pond while dealing with the environmentalist lobby
Graphic illustration of the effects of individual agendas overriding team purpose and the critical difference that common vision, values and goals makes on performance (20 mins) |
I Statements Exercise Exercise: Participants learn to express their emotions cleanly and without blaming others
A simple but powerful way to express feelings so that others can hear. |
Mapping the Conflict Exercise: Participants learn to use a simple but powerful Conflict Resolution tool
Provides participants with a emotion-free map of the conflict that enables all points of view to be seen in perspective and lead to resolution |
MASH Emergency Task: The MASH unit has been bombed. Only 6 of the 18 critically injured survivors can be saved. Participants and then teams decide who will be treated first
A test of values, empathetic teamwork and resolution skills in an emotive environment that challenges assumptions and prejudices (30 mins) |
News Room Dilemma Task: Team members are the editorial team at the news desk of an international newspaper. A sensational story is breaking and they are in a position to have a worldwide exclusive, if they can agree on the story angle to take in a minefield of conflicting values
A test of values, empathetic teamwork and resolution skills in an emotive environment that challenges assumptions and prejudices (30 mins) |
Official Business Exercise: Participants role play different conflict scenarios in teams of 3 or 4
Tests communication and conflict resolution skills and the ability to observe and coach others |
Power Triangle Role Plays Task: Participants role play different scenario from the position of "intimidator", "rescuer" and "victim"
A powerful way to understand how self and others operate |
